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POSITIVEPRINT - Printing that Makes a Difference
 
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Topics

+POSITIVEPRINT Turnaround Times
+Shipping & Delivery
+Payment & Billing
+Privacy & Security Policy
+Terms & Conditions
+Glossary of Terms
+On-line Printing Guide
+Contact Us
You’ve got great questions. We have the answers. Don’t see your question listed below? Then give one of our customer service reps a call.

Where is my order?

To view the details and status of your order
  1. Click on ‘My Account.’ Enter username and password to log in.
  2. Click on ‘My Orders’ to view the status of your order.

What kind of inks do you use?

We use soy based four-color inks: (Cyan, Magenta, Yellow, and Black).

What line screen do you print with?

We print with a 175 line screen (Lines Per Inch).

Can I request spot color?

Yes. Please contact your customer service representative to receive a quote.

Can I write or print on UV coating?

No.

What kinds of varnish (coating) do you use?

Depending on what product you are ordering, it will either have aqueous coating or UV coating.

Can I place an order for a custom size card if I order online?

Currently we are unable to accept custom size orders through the online ordering system. However, you can place a custom order through your customer service representative.

When preparing press-ready digital files, what size should I build my file to?

Please build your press-ready digital files to bleed size by adding 0 .125" to each side of your digital layout.

What is the required bleed?

Our bleed is 0.125" and is added to each overall dimension. Files not built correctly may delay the order or may add costs.

What if my cards don’t bleed?

We require ALL files to be built to the full bleed dimension specified for each trim size. We automatically trim 0.125" off of each edge, which will result in the desired trim size.

How do I prepare files for trim?

Simply add 0.125" to each side of your digital layout. Example: a 5" x 7" would have a bleed size of 5.25" x 7.25".

Do you have any downloadable templates?

Yes, click on the link to Download Templates.

Can I cancel or change my order?

POSITIVEPRINT will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If a job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Once the order has been placed successfully, No Refunds can be issued.

What if I am not satisfied with my order?

POSITIVEPRINT is committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process.

What is your return policy?

Since each order is unique to each customer it has no re-sale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit. Customer must notify POSITIVEPRINT within 10 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement, the customer must return 100% of the received product within 15 days from the time when the delivery was received. All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned.

Can you help me prepare my files for press?

POSITIVEPRINT provides detailed file preparation guidelines, templates and tips for popular programs in our Help Center and Templates Page. If you have any additional questions, please contact your customer service representative at 800.605.7693 x14 or support@positiveprint.com

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POSITIVEPRINT Turnaround Times

What is POSITIVEPRINT’s standard turnaround time?

Turnaround time varies by product, ranging from two to ten business days. You should check the turnaround option for the specific product that interests you.

* Brochures, Business Cards, Club Cards, Envelope, Flyers, Post Cards

2-5 Business days after approval*

* Letterhead

2-7 Business days after approval*

*Additional days will be needed for custom options, such as, die-cutting, foil stamping, UV coating, etc

Turnaround time for your print job begins once your order has been placed, print-ready files have been uploaded or attached and you’ve approved the proof. If you ordered a hard copy proof, your turnaround begins when POSITIVEPRINT receives approval for your proof.

If your job or proof is approved by 5 P.M. EST (2:00 P.M. PST), turnaround time begins that business day. For example, a job for a three-day turnaround that you approved by 4:00 P.M. EST (1:00 P.M. PST) Tuesday will be shipped out to you by Friday.

Do turnaround times include shipping?

No. Shipping times will be added on to turnaround time. Turnaround time refers to our production turnaround time, which does not include shipping time. For example, if your organization is located in South Carolina, and you place an order selecting a three-day turnaround that you approved by 4:00 P.M. EST (1:00 P.M. PST) Tuesday, then your order will be shipped out to you by end of business Friday. But if you selected Ground service as your shipping method, then you will receive your order on Tuesday.

Can I request a faster turnaround time once an order is placed?

POSITIVEPRINT will always try to accommodate any changes to your order, however we cannot guarantee that you will receive a faster turnaround time for your print job(s). Our ability to change turnaround time for you will depend on many factors, such as status of your artwork, production schedule, day of the week, product selected, etc. Please note that we cannot change the turnaround of your job after it is received by the prepress or production department. Contact your customer service representative at 800.605.7693 x14 for help with fulfilling your request.

What shipping methods does POSITIVEPRINT offer?

Currently we offer the following shipping methods: ground, 2nd day air and next day air. Pick-up is only available on off line orders and out of our Pennsauken, NJ facility. We also offer mailing services, and can mail your printed pieces to individuals on your mailing list. Contact your customer service representative for more information.

How do I place an order?

You can order your selected products by following the below process:

  1. Printing Catalog Page: Select the product you are interested in purchasing
  2. Pricing & Art Upload Page: After choosing your product, you will be taken to the price page and will be prompted to choose size, paper stock, quantity and turnaround time. The price will automatically adjust when you select from the various options. Once you have finalized your selections, click on the ‘Upload Art’ button so that your artwork can be loaded in the system and viewed for approval. When artwork is uploaded successfully, click on the ‘View PDF’ button. If satisfied, exit out of the proof screen and click the ‘Approved Proof’ button (located at the bottom of the page) to continue the order.
  3. Shipping Page: Once you have approved your order and artwork, you will be brought to the shipping page where you will select your shipping method (ground, 2nd day or next day) and enter your address. You also have the option of saving an address in our system for future orders. Once you have completed all mandatory information, click the ‘Continue Order’ button at the bottom of the page.
  4. Billing Page: After finalizing shipping, you will be taken to the billing page. Please note that POSITIVEPRINT accepts VISA, MASTERCARD & AMERICAN EXPRESS. Currently, we do not accept checks, money orders or purchase orders. After reviewing your billing information, click the ‘Continue Order’ button to finalize your order.
  5. Summary Page: Prior to processing your credit card, you will be taken to a summary page which will give you a synopsis of your order and allow you to review and change any information. After a final review, click the ‘Process Order’ button at the bottom of the page. You will then receive an email confirmation of your order. Once your order is processed and shipped, you will receive a confirmation email with tracking information.

If you wish to order additional products, you can do so either before or after clicking the ‘Process Order’ button on the Summary page. Simply add the product to the shopping cart and continue with your order before finally clicking the ‘Process Order’ button on the summary page.

How do I view my order History?

Log into your account and click the ‘My Jobs’ button located at the top of the page.

Will I receive an email confirmation after placing my order?

Yes. You will receive an email within 24 hours of placing an order.

You will also receive a confirmation email with a final receipt and another when your order has shipped

How does POSITIVEPRINT track orders?

POSITIVEPRINT uses order numbers to identify and track every print job as it moves through the POSITIVEPRINT system, from file submission to production to shipping. An order number is automatically assigned to your print job(s), and you can use this order to track, locate and verify the shipment.

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Shipping & Delivery

Where does POSITIVEPRINT ship to?

POSITIVEPRINT currently ships to locations within the Continental United States, excluding Alaska, Hawaii, Puerto Rico and Canada.

What shipping methods does POSITIVEPRINT offer?

* UPS Ground

UPS Ground is the standard shipping option offered by POSITIVEPRINT, as it is the most cost-effective choice. Estimated delivery times are calculated using the distance from our facility to your location. Please understand that these projected In-Transit times are not guarantees. Please see our Next Day or 2nd Day shipping options when delivery time is critical or call 800.605.7693 x14 for more information.

* UPS 2nd Day Air

UPS 2nd Day Air is guaranteed to arrive within 2 business days of your order being shipped, which is ideal for shipments that require a delivery guarantee but do not require overnight service. Please keep in mind that UPS 2nd Day Air shipments are only guaranteed to arrive by end of business day unlike Next Day shipments that are guaranteed to arrive before noon.

* UPS Next Day Air

UPS Next Day Air guarantees next business day delivery before noon in almost all zip codes in the Continental United States. In certain remote areas overnight shipments can only be guaranteed by end of business day. Saturday delivery may also be requested with Next Day Air shipments, but please call 800.605.7693 x14 to check on availability in your area.

* UPS Freight (Available only by special request within the Continental United States for shipments requiring palettes)

UPS Freight is available only by special request for certain orders and has similar estimated In-Transit times to UPS Ground, used only to ship oversized and heavy orders that require palettes. POSITIVEPRINT will need to evaluate the requested shipment to determine whether Freight shipping is possible or necessary. This service should only be used when delivering to commercial addresses, such as a loading dock, is necessary.

How much does shipping cost?

UPS shipping rates vary depending on product specification & choice of delivery timetable. In order to view shipping costs, you will need to place an order and enter your zip code on the ‘Shipping’ page during the ordering process.

How can I find the tracking number once my package ships?

Once you job ships from our facility, you will receive a confirmation email that will include your tracking information. You can also go to the ‘My Job’ section on our website and view the status of any order.

Can I use my own shipping account?

Unfortunately POSITIVEPRINT is unable to arrange shipments through outside or personal shipping accounts at this time.

Do you offer Saturday delivery?

Yes, Saturday delivery is offered by offline requests using UPS Next Day Air only. An additional UPS fee of $15 per package is applied to Saturday Delivery shipments.

What do I do if my order is lost or has not arrived by the targeted delivery date?

Contact UPS (800-PICK-UPS) and provide them with your tracking number. Please also feel free to contact POSITIVEPRINT Customer Service at 800.605.7693 x14 if you are unsure of your order’s status.

Keep in mind that target arrival dates when shipping via UPS Ground are only projected arrival dates and cannot be guaranteed by UPS.

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Payment & Billing

What types of payment methods does POSITIVEPRINT accept?

POSITIVEPRINT accepts the following methods of payment: Credit cards, issued by U.S. banks only: Visa, MasterCard, Discover Card, and American Express.

When will I be charged for my order?

Your credit card will be charged once your order ships from our facility.

How will my purchase show up on my credit card statement?

POSITIVEPRINT is a subsidiary of Royer Group Inc. All orders placed on POSITIVEPRINT will show up on your credit card statement as RoyerComm/POSITIVEPRT. If you have questions about a charge please contact support@positiveprint.com.

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Privacy & Security Policy

POSITIVEPRINT is committed to protect you. We do not share, sell, or otherwise disclose information about our clients to any other party except as required to process and ship purchases.

POSITIVEPRINT is owned and operated by a Royer Group Inc.. At POSITIVEPRINT we want to ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place in order to protect it. If you have additional questions or would like further information on this topic, please feel free to write to us at support@positiveprint.com. This Privacy Policy applies to information collected through this web site.

POSITIVEPRINT may update this policy from time to time. Please check our policy periodically for changes. Your use of this web site, and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Service and all of its dispute resolution provisions including arbitration, limitation on damages and choice of law.

This Web site is a general audience site and does not knowingly collect personally identifiable information from children under 18 years of age.

Collection of Information

POSITIVEPRINT is the sole owner of the information collected on www.POSITIVEPRINT.com. We collect this information from our users at several different points on our site. This personal information is requested to identify you and/or allow us to contact you to fulfill your order.
We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure.

When you Register

In order to use POSITIVEPRINT, you must first complete the registration form. We use this information to contact the user about our services.

When Placing an Order

We request information from the user in order to process your order. A user must provide contact information and financial information. This information is used for credit card authorization and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.

Use of Cookies

A cookie is a piece of text stored on a user’s computer by a web browser. POSITIVEPRINT uses cookies in the order sections to uniquely identify users, associate user files with orders, and to enable the shopping basket. Our site cannot be used with cookies turned off.

Your Log Files

Like most standard website servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users’ movement in the aggregate, and gather broad demographic information for aggregate use. This data is not linked to personally identifiable information.

Communications from the Site

Members will occasionally receive information on products, services, and specials. If you no longer wish to receive our promotional communications may opt-out of receiving this correspondence by replying to unsubscribe in the subject line in the email or email us at support@positiveprint.com.

Customer Support

At POSITIVEPRINT, we communicate with customers (users) on a regular basis to provide requested services. Our production and customer service employees use phone and email information to communicate with users about issues with their order(s).

Disclaimer

We take your privacy seriously however we will need to disclose personal information when required by law. The corporate policy is in such actions deem it necessary to comply with judicial proceeding, court ordered and/or legal process served on our website.

Third Party Intermediaries

POSITIVEPRINT use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These organizations do not retain, share, store or use personally identification for any secondary purposes.

Links

Our sites contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. Our privacy statement applies only to information collected on the POSITIVEPRINT website.

Changes to this statement

POSITIVEPRINT will occasionally update our privacy statement. When we do, we will revise the last updated date of the top of the privacy policy page.

Contact Information

If customers have any questions or suggestions regarding our privacy policy, please contact us at the following address:

Customer Service
POSITIVEPRINT
7120 Airport Highway
Pennsauken, NJ 08109
800.605.7693 x14

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Terms & Conditions

Welcome to POSITIVEPRINT.

Notice: Please read these Terms & Conditions carefully. By accessing this website you agree to be bound by the Terms & Conditions stated below. If you do not agree to the Terms & Conditions stated below, please do not access this web-site. POSITIVEPRINT reserves the right to change, modify or amend these Terms & Conditions without any notice.

Section I of these Terms and Conditions applies to all products and services available through the Site. Section II of these Terms and Conditions applies specifically to orders placed with POSITIVEPRINT.

Section I

General Terms and Conditions

Copyright

All materials, content, software and other materials are the intellectual property and copyrighted works of POSITIVEPRINT and/or various third-party Providers. Reproduction or storage of any content retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code. The user can not place or reproduce any trademarks or logos that are not owned or licensed by the user onto materials and/or merchandise to be printed via POSITIVEPRINT service. The same policy applies for copyrights. The user can not use an author’s original works without express written authorization from the original owner/author.

POSITIVEPRINT Corporate Identification and Trademarks

‘POSITIVEPRINT’, ‘POSITIVEPRINT.com’, and any and all other marks appearing on this Site are trademarks of POSITIVEPRINT in the United States and other jurisdictions (‘Trademarks’). You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without POSITIVEPRINT’s prior written consent.

User Restrictions

You may only use this Site to make legitimate requests to purchase the products or services offered (each, a ‘request’), and shall not use this Site to make any speculative, false or fraudulent requests. You may not use robots or other automated means to access this Site, unless specifically permitted by POSITIVEPRINT. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. You agree to promptly update your membership information (if applicable) in order to keep it current, complete and accurate.

It is a violation of law to place a request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be prosecuted to the fullest extent of the law.

Permission is granted to electronically copy and print in hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above.


Privacy Policy

The User confirms that they have read, understood and agree to the POSITIVEPRINT Privacy Policy, the terms of which are incorporated herein, and agree that the terms of the policy are reasonable and satisfactory. You give consent to POSITIVEPRINT and/or its third-party provider, to use your personal information in accordance with the terms of and for the purposes set forth in the POSITIVEPRINT Privacy Policy.

POSITIVEPRINT is owned and operated by a Royer Group Inc.. At POSITIVEPRINT we want to ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place in order to protect it. If you have additional questions or would like further information on this topic, please feel free to write to us at support@positiveprint.com. This Privacy Policy applies to information collected through this web site.

POSITIVEPRINT may update this policy from time to time. Please check our policy periodically for changes. Your use of this web site, and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Service and all of its dispute resolution provisions including arbitration, limitation on damages and choice of law.

This Web site is a general audience site and does not knowingly collect personally identifiable information from children under 18 years of age.

Limitation of Liability

In no event shall POSITIVEPRINT, their Suppliers or its Vendors or their officers, directors, employees or agents be liable for any special, incidental, indirect or consequential damages of any kind whatsoever resulting from loss of use, data or profits, arise out of or in connection with the use or performance of the site or of failure to provide products or services that you order from POSITIVEPRINT.

If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this Site, the User agrees that the liability of any such party shall in no event exceed the fee or charge to the User assessed by POSITIVEPRINT for making a request.

Indemnification

The user agrees to indemnify and defend POSITIVEPRINT and all parties from whom POSITIVEPRINT has licensed portions of Content, their directors, officers and employees against all claims, liability, damages, costs and expenses. Including legal fees and expenses arising out of or related to (a) breach of these terms of use or (b) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into products that was not part of the site content.

Third Parties

If you use POSITIVEPRINT to submit requests on behalf of a third party, the User is responsible for any error provided in connection with such order. Furthermore, the User must inform the Third Party of all Terms & Conditions applicable to the products or services obtained through this Site.

Each User using this Site for, or on behalf, of a Third Party agrees to indemnify and hold each Covered Party harmless from, and against, any and all liabilities, losses, damages, suits and claims, relating to the Third Party's or the User's failure to fulfill any of its obligations as described (above).

User Comments, Feedback and Other Submissions

POSITIVEPRINT values user feedback and suggestions on how to improve our services & product offerings. Please note that all comments, feedback, suggestions and ideas, submitted or offered in connection with your use of this Site, will become and remain the exclusive property of POSITIVEPRINT. The comments could be used by POSITIVEPRINT in any medium and for any purpose worldwide, without obtaining your specific consent and you relinquish all rights to such comments. POSITIVEPRINT is under no obligation to maintain your comments in confidence pay you any compensation or respond to any of your comments. The user agrees that they will be solely responsible for the content of any and all comments.

Links to other Web sites

POSITIVEPRINT contains links to outside services and resources, any questions/concerns regarding resources or services on those sites need to be directed to the particular provider. POSITIVEPRINT nor its employees or agents are responsible for information or content included on the Web sites of those outside services and resources.

Termination of Usage

User access to all or part of this Site may be terminated or suspended at any time, without notice and for any reason.

Miscellaneous

None of the Covered Parties are responsible for any errors or delays in responding to a request caused by an incorrect email address provided by the User or other technical problems beyond our control.

The captions in these Terms and Conditions are only for convenience and do not limit or define the terms and provisions of these Terms and Conditions.

The Agreement

The above Terms and Conditions, together with the Privacy Policy and those terms and conditions incorporated herein, constitute the entire agreement between the User and each Covered Party relating to the subject matter hereof, and supersedes any prior agreements (oral or written) pertaining to the subject matter, and may not be amended or modified. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.

Governing Law

The laws of the State of New Jersey shall govern the performance of these Terms and Conditions, without regard to such state’s conflicts of laws principles. The User consents to the exclusive jurisdiction and venue of the courts located in Pennsauken, New Jersey for all disputes arising out of, or relating to, the Terms and Conditions and use of this Site.

Section 2

Terms and Conditions of Order

The POSITIVEPRINT Satisfaction Guarantee

At POSITIVEPRINT we stand behind the quality of our products and services. If you are not totally satisfied with your purchase from us, contact Customer Service at 800.605.7693 x14 and if necessary, we will reprint part or all of your order. Note you must contact Customer Service within 15 days from the date you receive your order, in some cases, we may refund the full price of the product(s), excluding processing fees, postage and/or shipping.

POSITIVEPRINT will do everything possible to ensure we produce an excellent printed piece. However, our guarantee does not cover certain circumstances beyond our control. Please note that we cannot be responsible for:
  • User selecting wrong product options (quantity, size, color, or finishing).
  • Duplication of order(s) by the User.
  • Incorrect creation of file dimensions, image proportion, or file submission in accordance with POSITIVEPRINT specifications. Including folding, scoring, hole drilling, die cutting, etc.
  • Substandard quality or low-resolution Images.
  • Grammar, punctuation or spelling errors made by the customer.
  • Damage to the product(s) after delivery to the customer.
  • User incorrectly typing of shipping address, undeliverable packages/3rd delivery attempts, or other errors.
  • Color matching, cutting and folding tolerances fall within industry standards for pleasing color for printed materials.
This guarantee is also subject to a few other conditions:
  • This guarantee is limited to reprint of the original order quantity or refund of the purchase price of the order. We are not responsible for any damages/claims incurred by you or your business caused by receiving printed materials which are defective, incomplete or which you receive later than the estimated delivery date.
  • The guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims. POSITIVEPRINT is not liable for U.S. Postal Service errors, including loss or delay.
  • Full refund guarantee does not apply to shipping claims. We will reprint orders damaged or lost by UPS.
  • Maximum refund per order or customer is $1500. The only remedy for problems with orders over $1500 is reprinting of the order to correct product defects.
  • POSITIVEPRINT reserves the right to have you return the original order, at our cost, before reprinting or refunding your order.
We suggest that you review your content and designs carefully before placing your order.

Payment

All prices and amounts shown on this Site are in U.S. Dollars. If a User purchases printing products, mailing services, or other services on the POSITIVEPRINT site, they agree to all charges, taxes and shipping and processing fees that will be automatically charged to their credit card.

Once a print job has been approved by customer and sent to the POSITIVEPRINT prepress department, no changes are allowed to the artwork files, job specification, or turnaround time. The customer is totally responsible for paying the full amount of that job along with applicable taxes, shipping, and processing fees, unless otherwise noted. In some cases, a refund may be extended to the customer if no work has been done by POSITIVEPRINT on that print job.

Payment Methods

All purchase requests must be paid via credit card. POSITIVEPRINT accepts credit cards, issued by U.S. banks only: Visa, MasterCard, Discover Card, and American Express.

Your credit card will be charged once your order ships from our facility. POSITIVEPRINT is a subsidiary of Royer Group Inc. All orders placed on POSITIVEPRINT will show up on your credit card statement as RoyerComm/POSITIVEPRT.

If you have any questions/issues concerning any charge or this policy please contact your customer service person for more information 800.605.7693 x14.

Sales Tax

POSITIVEPRINT is required to collect sales tax on purchases shipped to New Jersey (NJ), states where we currently have business operations. For orders shipped to PA, tax is calculated based on the printing and finishing product subtotal.

Tax-Exempt Individuals

If you or your organization would like to claim tax-exempt status, you need to contact your customer service representative at 800.605.7693 x14 and fax over the appropriate documentation (tax exempt certification) prior to placing your order through the site. After receiving your certificate, we will send you a confirmation Email.

Color Accuracy and Hard Copy Proofs

POSITIVEPRINT allows two types of proofs for customers to choose from:

PDF: Perfect for proofing for content, trapping & imposition. Color accuracy of PDF files are affected by monitor calibration, lighting and use of Pantone© colors (PMS). PMS colors do not always appear as true on your screen. Therefore the color you see on screen may not appear as they do in print. If color accuracy is imperative for you piece, you will want to select a hard copy proof.

Hard Copy Proof: If color accuracy is critical, a hard copy proof is recommended. POSITIVEPRINT proofing system is celebrated to our printing machinery. We will guarantee accuracy of the finished product up to 90% of approved proof.

Note that POSITIVEPRINT cannot guarantee color reproduction for your print-ready files if you did not request a hard copy proof. We accept no responsibility for color variations between submitted print-ready images and the actual artwork or product they represent.

If you order a Next Day hard copy proof, your order must be placed and all files uploaded & approved by 12:00 P.M. EST (9:00 A.M. PST ) in order for us to promise a next day delivery. If you order a Next Day hard hopy proof and you order a booklets, catalogs, newsletters or calendars product, our cut off time is 9am EST for these products. If you want more than one hard copy proof per job, we reserve the right to charge an additional $15 per extra hard copy proof.

Artwork Files

Our prepress department checks most artwork files before printing, but the User is still 100% responsible for the accuracy of your print-ready artwork files. We encourage all Users to proofread all files carefully before submitting to POSITIVEPRINT.

Note: Postal regulations are subject to change. The User is responsible for complying with all mailing restrictions for your layouts. Check with your local Post Office. POSITIVEPRINT has created file preparation guidelines and product templates to assist you in creating print-ready files.

The User guarantees that they have the right to use the image(s) in your artwork files. Under these Terms and Conditions, the User agrees that they will NOT upload any artwork files consisting of the following material:
  • That could give rise to any civil or criminal liability under applicable law.
  • Infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material.

Turnaround Times

The Turnaround time begins once your order has been placed, art files have been uploaded, and proofs (PDF or Hard Copy) approved for printing. Please note that if we are unable to print your files because they do not conform to our file requirements, a customer service representative will contact you about resupplying correct art files and your job status will have to be reset.

If your job or proof is approved by 5:00 P.M. EST (2:00 P.M. PST), printing turnaround time begins that business day. For example, a job for three-day printing turnaround that you approved by 1:00 P.M. PST on Tuesday will be shipped out to you by end of business Friday. Please note that POSITIVEPRINT offices are closed Saturdays, Sundays and holidays and are not considered when calculating printing turnaround time. Turnaround times do not include shipping, and you should allow additional business days for delivery based on the shipping method you selected.

Printing turnaround time for jobs with approved payment and accepted print-ready files is guaranteed. The remedy for failing to meet a deadline is limited to a refund of any rush charges or a courtesy rush on your next order. POSITIVEPRINT is not responsible for missing of a deadline as a result of act of god or any third party shipping issues.

Shipping Methods

POSITIVEPRINT offers three types of shipping methods.
  1. UPS Ground
  2. UPS 2nd Day
  3. UPS Overnight
When selecting a shipping method please remember that the estimated transit time is based on the number of business days and does not include weekends, holidays or the day the package is picked up by UPS. For instance, a product shipped 2nd Day Air and picked up on a Friday would be delivered by end of day Tuesday.

POSITIVEPRINT assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

You agree that shipping terms for all POSITIVEPRINT products are shipped ‘Freight On Board Shipping Point’ or ‘F.O.B. Shipping Point’ - Title and Risk of loss transfers to you at time of shipment or pickup.

Transit & Arrival Times

Delivery dates are calculated by adding the printing turnaround time to the shipping transit time. For example, a product with a printing turnaround time of 5 business days and a shipping method of 2nd Day Air would have a target arrival date 7 business days after you approve you proof.

The cut off time for accepting files is 5:00 P.M. EST ( 2:00 P.M. PST ). If your files are in and proof approved by that time, we will commit to printing and shipping your product within the selected timeframe.

Please understand that target arrival dates are estimates, not guarantees.

Mailing Services

Customer’s mailing list(s) are the exclusive property of the customer and shall be used only with their instructions. Mailing list(s) will never be sold or offered for use to any other party.

All mailing delivery dates are estimates, not guarantees. POSITIVEPRINT is responsible for preparing your mailing and completing delivery to the U.S. Postal Service in Pennsauken, NJ. In no event shall POSITIVEPRINT be liable for USPS performance failures or delivery delays.

Printing and/or mailing errors caused solely by POSITIVEPRINT shall be rectified by reprinting and/or mailing correction of job as soon as possible. In no case is POSITIVEPRINT liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job.

The customer will defend and hold POSITIVEPRINT harmless in any suit or court action brought against POSITIVEPRINT by others for alleged damages, costs, expenses (including reasonable attorney’s fees), liabilities or losses resulting from circumstances where POSITIVEPRINT, acting as the customer’s agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in POSITIVEPRINT’s sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a suit or court action brought against POSITIVEPRINT for actions of the customer's employees which may occur as a result of any mailing.

Mailing lists purchased by the customer through POSITIVEPRINT.com are non-refundable.

Miscellaneous

All sales are final, unless otherwise noted. No refunds are given once POSITIVEPRINT receives approval and begins production of your job.

All materials we create in producing your printed product are the property of POSITIVEPRINT. Although these materials will NOT be sold or given to any other party, we reserve the right to distribute free samples of your printed product. Please note that your printed product or images used for your printed product will not be used in any national advertising without your prior written consent.

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